Amit Agarwal on Standard Template Labs and redefining Service management for the AI era

Amit Agarwal helped build Datadog into a leading software platform of the cloud era. Now, he’s tackling a new inflection point in technology with Standard Template Labs. In this episode of The Uncommon Path, ICONIQ Partner Matt Jacobson sits down with Amit to discuss why the rise of AI represents a fundamental shift in how software is built and how organizations operate.

Drawing on lessons from Datadog and his time working with founders at ICONIQ, Amit explains why legacy service management systems were designed to record work rather than resolve it, and how AI can change that.

Amit shares the vision behind Standard Template Labs: a context-aware AI system that understands how organizations operate and can instantly resolve internal requests across IT, HR, legal, and other teams. He also shares his views on how AI coding agents are transforming software development, why brittle workflows have become a major pain point inside large companies, and why this moment in AI feels both familiar and entirely unprecedented.